Coterie ("we", "us") is a travel concierge service that arranges discounted business and first-class flights for clients worldwide. We are based in Australia and operate under Australian travel-industry accreditation. This policy explains what personal information we collect, how we use it, and your choices.
When you contact us — including via Instagram or Facebook messages and comments — we collect the information you provide: your name or social handle, the content of your messages, and travel details you share (such as origin, destination, dates, cabin and passenger count). If you proceed to book, we collect the details required to issue a ticket in your name.
We use it solely to respond to your enquiry, prepare quotes, arrange and service your travel, and keep you informed about your request. We do not sell your information. We do not use your messages for advertising.
We use the Instagram and Facebook (Meta) messaging and content tools to receive and reply to enquiries and to publish our own posts. Messages you send us are processed to draft and send replies and to help our team assist you. Your interactions on those platforms are also subject to Meta's own Privacy Policy.
We keep enquiry and booking records for as long as needed to provide our service and to meet legal and accounting obligations, then delete or anonymise them.
We share information only with the ticketing and airline partners necessary to fulfil your booking, and with service providers (such as secure hosting) that process data on our behalf under confidentiality obligations.
You can ask us to access, correct, or delete your personal information, or stop contacting you, at any time by messaging us or emailing the address below. You can also manage or revoke the app's access from your Instagram or Facebook settings.
For any privacy request, contact us at privacy@coterie.travel.